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Contract Term

• Subscription plans require a minimum commitment of twelve (12) months.
• Early termination does not release the Client from the remaining contract value.

Hosting

• Hosting is included within active subscription plans.
• If a subscription is cancelled or expires, hosting services may be suspended unless an alternative hosting arrangement is agreed.

Ownership

• The website remains under Xyspire management throughout the subscription period.
• Upon completion of the subscription term, ownership transfer options may be offered at Xyspire's discretion and subject to applicable fees.

Payment Failure

• If payment remains outstanding for more than fourteen (14) days, services may be suspended.
• Hosting may be disabled and support services may be paused.

Payment Terms

• Project-based websites require 50% payment before project commencement.
• Remaining balance is due before website launch.
• Work will not begin until the initial payment has been received.

Delayed Payments

• Xyspire reserves the right to withhold delivery, launch, access credentials, or ownership transfer until all outstanding balances are paid.

General Policy

• Due to the time, planning, design, and development resources invested into each project, payments made to Xyspire are generally non-refundable unless otherwise stated in writing.

Subscription Plans

• Subscription plans are subject to a minimum twelve (12) month commitment.
• Payments already made are non-refundable.
• If a Client chooses to cancel before the end of the minimum subscription term, the remaining balance of the contract may become payable immediately at Xyspire's discretion.
• No refunds will be provided for: unused subscription periods, change of business circumstances, change of mind, or lack of website usage.

Project-Based Websites

• The initial deposit payment secures project scheduling, planning, and development resources and is therefore non-refundable.
• If a Client cancels a project after work has commenced, the initial deposit will not be refunded.
• Additional work completed beyond the deposit value may be invoiced and become immediately payable.
• If the project is substantially completed, no refund shall be issued.

Care Plans

• Monthly Care Plans may be cancelled with thirty (30) days written notice.
• Payments already processed for the current billing period are non-refundable.
• Services will remain active until the end of the paid billing period.

Third-Party Costs

• Xyspire cannot provide refunds for third-party expenses already incurred on behalf of the Client, including but not limited to: domain registrations, premium plugins, software licences, hosting services, payment gateway fees, and third-party subscriptions.
• These costs are non-refundable once purchased.

Exceptional Circumstances

• Refund requests may be considered on a case-by-case basis at Xyspire's sole discretion.
• Any approved refund amount may be reduced to account for: time spent on the project, work completed, third-party costs incurred, and administrative and transaction fees.

Chargebacks and Payment Disputes

• Clients agree to contact Xyspire directly to resolve any concerns before initiating a chargeback, payment dispute, or payment reversal.
• Initiating a chargeback for services that have been delivered, partially delivered, or actively in progress may be considered a breach of these Terms & Conditions.
• Xyspire reserves the right to provide contracts, invoices, communication records, project files, and evidence of work performed in response to any payment dispute.